Call Center Agent

United Arab Emirates

Full Time


Company Info

Large organization

200 + Employees

Dubai Technologies

Job Position – Call Center Agent

Job Requirements :

  • 0-1 year of Experience
  • Mandatory- UAE National

Responsibilities :

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Building lasting relationships with clients and other call center team members based on trust and reliability.

· Utilizing software, databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

· Taking part in training and other learning opportunities to expand knowledge of company and position.

· Adhering to all company policies and procedures.


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