Receptionist (English & Arabic speaking)

Responsible to provide excellent guest services while manning the reception and being the central point of contact for information and billing related matters

Accountabilities

Welcome, recognize and maintain eye contact with all guests

Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.

Use guest name whenever possible in accordance with hotel standards.

Handle guest messages and mail

Convey information and messages to appropriate personnel

Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.

Obtain all necessary information upon check-in, following hotel credit procedures.

Handle the guest checkout process in accordance with hotel standards

Maintain daily logbook and conduct informative handover to next shift ensuring

Key Performance Indicators

100% guest satisfaction index

0 Customer complaints

Phones are answered within 4 rings