Quality Analyst

Under the supervision of the Sr. Manager, Quality & Patient Safety (QPS), the Quality and Patient Safety Analyst is is responsible for providing support to develop, maintain and implement quality improvement initiatives based on identified quality and safety gaps; Perform in-depth problem solving, independent decision-making and coordination of quality programs; Utilize quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.

• Assist with clinical process improvement, accreditation, patient safety, and clinical risk management activities.
• Assist in identifying opportunities, recommendations and trainings for improvement and measure success of action plans.
• Support activities related to the education of Caregivers, such as, New Caregiver Orientation, annual refresher training and ad-hoc training.
• Contribute to the continuous improvement of safety culture.
• Support organizational readiness for accreditation and regulatory compliance related to Abu Dhabi Department of Health (DOH) and Joint Commission International (JCI).
• Participate in the concurrent and retrospective review of data and processes to assess compliance with standards/regulatory vulnerabilities and support Quality department leaders to improve achievement.
• Conduct QA audits; Follow-up to ensure all actions are completed.
• Manage the document management system (i.e. updating SOPs, obsoleting outdated documents, appropriate distribution of active documents and ensuring timely acknowledgement of SOPs)
• Assist with reviews of internal patient safety event (incident) reports and analyzes level of harm, risk and liability exposure.
• Assist in the development of reporting tools to identify patient safety issues and processes of care to improve outcomes, facilitating Failure Mode Effect Analysis (FMEA) and Root Cause Analysis (RCAs) in coordination with quality leadership to effectively drive change.
• Use data to identify systems-based improvement opportunities.
• Continuously monitor and evaluate quality outcomes, noting trends, and identifying and prioritizing opportunities to improve.
• Conduct chart reviews and clinical audits as needed.
• Develop data reports and visualizations.
• Actively attend and participate in monthly, regularly scheduled meetings and provide updates to management as delegated.
• Provide monthly/quarterly quality metric reports and/or presentations to management as delegated/assigned.
• Support quality improvement efforts through collaboration with multi-disciplinary audiences, from executives to front line staff.
• Effective communication (both written and verbal) and organizational skills, with appropriate task prioritization, is required.
• Strong written and verbal communication skills, with the ability to tailor messages to a variety of audiences throughout the organization.
• Ability to communicate technical concepts to non-technical audiences
• Ability to effectively summarize data, present insights and facilitate discussion of results.

Required:

– Bachelor’s Degree in Nursing, Health sciences, or in a related field.

– Minimum of three (3) years of clinical health care experience (e.g. Nursing, Allied Health, Healthcare quality).

Desired:

– Certified Professional in Health Care Quality (CPHQ) or equivalent
– Experience with Plan, Do, Check, Act (PDCA) Model for Improvement and/or Lean Six Sigma.