Dubai
Company Info
Large organization
200 + Employees
Tafaseel BPO
Table of Contents
Job Position – Customer Service Agent
Job Details Here
Customer Service Agent (telesales experience is a plus)
Salary : AED 4000 – 5000 (Based on experience )
Languages: Arabic and English (fluency in both languages is a must)
Customer Service representatives Job Description:
• Handling incoming and outgoing calls and responding to customer’s emails
• Management and resolve customer complaints/queries
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Prospecting and qualifying leads from cold calls.
• Reaching out to potential clients through calls.
• Effectively understand the client’s requirements.
• Keeping track of all attempts to close leads, both successful and unsuccessful.
• Handling grievances in a manner that preserves the company’s reputation.
• Improve the quality of customer service for existing & prospective customers.
Basic requirements for both roles :
• Prior experience working as a Contact Center agent /Telesalse Executive
• Good communication and interpersonal skills
Benefits:
• Visa, Medical Insurance & other benefits as granted by UAE labor law
Work Location: Tafaseel BPO Middle East premises in Dubai CommerCity
Arabic and English are mandatory languages, thus apply if you do speak both languages with fluency.
Please send your CV if you meet the requirements do send the profile to hr@tafaseel.ae with the subject “DXB-TF399”
Please do not send DM, we will follow a standard process for selection.
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