Dubai
Company Info
Large organization
200 + Employees
Tafaseel BPO Middle East
Table of Contents
Job Position – Contact Center Agent
Job Details Here
Position: Contact Center Agent (Arabic and English – both languages are a must)
Work location: Tafaseel BPO Middle East, Dubai CommerCity
Salary: AED 4000
Contact Center Agent Job Description:
• Handling incoming and outgoing calls and responding to customer’s queries
• Management and resolve customer complaints/queries
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up on customer calls, and chats as necessary
Requirement:
• Excellent verbal, written, and interpersonal communication
• Excellent Computer skills (knowledge of Microsoft Office tools)
• Proven track record of analytical skills
• Great people skills and ability to communicate (negative) feedback
• Good organizational skills, knowledge of goal-setting practices
• Prior experience working as a Contact Center Agent
• Arabic and English proficiency
Requirement: English and Arabic Tests (Typing and Language assessment)
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