Call Center Senior Executive


Full Time


Company Info

Large organization

200 + Employees


Job Position – Call Center Senior Executive

Job Details Here

Responsible for acting as a liaison between clients and Learner Development Division. He/ She shall provide high level hospitality to internal and external stakeholders (i.e. learners, visitors, faculty and guests) through greeting, welcoming, and directing them and providing sufficient information in regards to the University facilities, events and services.
Welcome and greet callers in a warmly and professional way; and ascertain problem or reason for calling and handling their inquiries suitably to ensure University branding is well positioned through efficient and effective services.
Assure implementation of University core values in the services provided. Maintain a Solid knowledge of University major events/programs and other related information.
Receive, register and maintain a log for all incoming inquiry calls.
Provide periodical reports as and when required.
Resolve customer complaints via phone, email, mail, or web live chatting.
Use telephone to reach out to customers and verify account information.
Essential duties and responsibilities:
Advise on University information.
Act as a telephone operator for the university.
Work with Learners Development Management to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
that facilitates and enhances all its processes as applicable.
Adhere to local and externally relevant health and safety and information security laws and policies.
As applicable liaises and coordinate with information security stand-up committee and TD to ensure effective implementation of security initiative.

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