Migration support engineer

Migration support engineer for a CLient based in Abu Dhabi.
Contract : 1 year, extendable based on performance.Experience on Windows 10 operating system and knowledge on windows 11.
·       Operating system upgrade, reimaging, application installations, troubleshooting.
·       Walking customers through installing applications and computer peripherals.
·       Working and migration experience on Microsoft 365
·       Asking targeted questions to diagnose problems
·       Experience on Local area network and troubleshooting experience on cable and wireless network.
·       Guide users with simple, step-by-step instructions to fix issues remotely.
·       Record technical issues and document issue tracker in tools or available platform.
·       Follow up with L2 support & migration team on outstanding issues.
·       Participating in technical documentation and manual creation.
·       Providing basic training on operating systems & applications to user
·       Identify, log and resolve technical problems with software applications or network systems.
Working knowledge of office products, Standard applications.
·       Knowledge of network security practices and anti-virus programs.
·   ·       ITIL Foundation (V3) certified.
·       4-8 years’ of proven work experience as a desktop support engineer is preferred.
·       Microsoft O365 working \ Migration experience.
·       Windows 11 certification is added advantage.

 

If interested, please share your updated CV at aprakash@delphime.com Thanks.