Microsoft Specialist

Job Position  – Microsoft Specialist

Job Details Here

Exp-10 + Years

Roles and Responsibilities

· Handling Incidents/requests raised through ticketing system and Mail

· Support L1 & L2 technical incidents related to Microsoft infrastructure technologies

· Responsible in managing a user account base in excess of 5,000 users

· Responsible in creating mailboxes and managing office 365 mailboxes

· Responsible in migrating mailboxes from exchange server 2010 to office 365

· Creating and managing SharePoint sites based on project requirement

· Licensing users for O365 based on requirement and security risk

· Managing users, groups, enterprise applications and multifactor authentication through Azure admin portal

· Responsible for managing, creating and trouble-shooting windows-based virtualization infrastructure and virtual machines on-premise and in Azure cloud

· Creating and managing Windows virtual desktops on premise and in cloud

· Work with Microsoft on O365, Azure, Cloud PC issues and those arising due to product updates

· Educate senior management on making optimal use of O365 products to increase productivity

· Responsible in deploying windows updates, patches and software applications through MS Intune admin console

· Responsible in administrating Microsoft Teams

· Provisioning and administrating windows servers in Hyper-V environment.

· Responsible to backup servers and SQL databases through VEEAM backup software o other enterprise backup solution

· Monitoring the backups on a regular basis and restoring the backups for testing or otherwise

· Responsible for working with OEM partners for resolving technical issues and new implementations or upgrades

· Responsible in managing WebEx admin centre

· Responsible in managing Duo admin console which is used for dual authentication security

· Managing users, security groups and sftp sites through Active Directory console

· Managing IT assets

· Deploying OS and windows updates through WDS.

· Handling and resolving tier 2 level issues.

· Well Versed in working on service industry leading ticketing system

· Responsible in providing knowledge transfer session to tier 1 team

· Installing, Configuring and Troubleshooting the mailing issues in Outlook

· Providing ID file/E-mail access to users

· Managing operating system image through WDS server

· Interacting with users in all modes of communication like phones, email, chat and ticket

· Provide technical assistance during out of office working hours as and when required

· Should have B.E. certification. Technical certifications are preferable

· Must have 10+ years of work experience

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