Waldorf Astoria Careers

As an Assistant Gym Manager, you are responsible for helping to manage the operations of the fitness areas of the health club to deliver an excellent Guest and Member experience.

What will I be doing?

As an Assistant Gym Manager, you will assist in supervising team members, supporting customer service initiatives, and contributing to the continuous improvement of the club’s fitness offerings.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support the day-to-day operations of the fitness areas within the health club

• Assist in leading and motivating the fitness team to deliver exceptional service and meet performance standards

• Ensure a consistent, friendly, and personalized service is provided to all members and guests

• Address guest and member feedback constructively to support service improvement

• Contribute to the development and delivery of fitness programs and services

• Assist with team scheduling, shift coverage, and basic administrative duties

• Support the Health Club and Fitness Manager in recruiting, onboarding, and training team members

• Ensure compliance with health, safety, and COSHH regulations

• Monitor the condition and security of fitness equipment and maintain cleanliness and safety standards

• Act as a point of contact in the absence of the Gym Manager

What are we looking for?

An Assistant Fitness Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Supervisory experience in the leisure sector
• Ability to oversee member fitness programmes
• Relevant fitness qualifications
• Excellent grooming standards
• Develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for fitness and customer service
• Knowledge of local area and competitors
• Able to motivate team and members

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!