Dubai
Company Info
Large organization
200 + Employees
alfuad exchange
Table of Contents
Job Position – Customer Service Executive
Forex Manager
Customer Service Executive
Job Details Here
We are looking for a Forex Manager (Bank Notes) to join our operations team in the Dubai Head Office.
Job Specifications:
Finance graduate or Diploma holder in a relevant field
4 to 5 years of experience in Forex operations, especially in buying and selling Bank Notes & Exports
Excellent Communication & Reporting Skills
Job Responsibilities:
Coordinating and managing a foreign exchange trading portfolio in all currencies with the country treasurer.
Servicing the needs of all customers by executing orders of foreign exchange products.
Providing market commentary, views, and forecasts to the treasury sales team, along with market updates
Managing risk arising from the treasury sales team and trading activities.
Maximising profit and Minimising risk through Positioning and Trading within approved limits, policies, and procedures.
Maintaining deal recording and P&L daily.
Maintaining close relationships with Hubs, branches, and other Banks to support business needs.
Keeping up-to-date with currency fluctuations through both fundamental and technical analysis.
Please email your resume to cv@alfuadexchange.com
We are seeking a Customer Service Executive to join our team at the Dubai Head Office. (This role is specifically for Arab Nationals Only.)
Immediate joiners will be preferred.
Requirements:
· 2 to 3 Years of experience, preferably in the exchange house sector
· Graduate in Finance or in a relevant field
· Command on Microsoft Office
· Excellent Communication / Interpersonal Skills
Responsibilities:
1. Customer Complaints Management – Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.
2. Call Records Maintenance – Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.
3. Reporting & Surveys – Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.
4. Policy & Process Improvement – Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.
5. Interdepartmental Collaboration – Work closely with other departments to address customer issues and improve overall service delivery.
6. Team Supervision & Development – Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.
7. Daily Operations Oversight – Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.
8. Training for New Hires – Conduct onboarding and training programs for new team members to ensure alignment with company standards.
9. Case Escalation Management – Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.
10. Training Material Development – Create and maintain comprehensive training materials for ongoing staff development.
Please share your resume with cv@alfuadexchange.com
Subject: Application for Customer Service Executive
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