Dubai
Company Info
Large organization
200 + Employees
Inchcape Shipping Services
The Role
We have an exciting opportunity for Telesales Executive within our Liner Services, the role is based out of Dubai. The main purpose of this position is for upselling Liner Services products and services to potential customers. The jobholder shall also be responsible for outbound and inbound calls, responding and clarifying concerns and queries from customers, while maintaining accurate records of all customers for future reference. You shall be required to deliver outstanding customer service and ensure customer satisfaction.
What you’ll do:
- Reach out to existing and potential customers to present our products and services
- Communicate with customers to understand their requirements and need, while offering solutions based on clients’ needs and capabilities
- Ensuring excellent customer satisfaction
- Updating the database with all the customer’s information.
- Building a strong relationship with the old and existing customers.
- Taking and processing customers’ orders in a professional manner.
- Answering to customers’ questions in regard to products and services.
- Adhering to all the company’s rules and regulations.
- Stay abreast with the latest trends in the industry.
Who you are:
- 2-3 years’ Telesales experience in the domain of Liner/Freight Forwarder/Shipping Services
- Excellent products and service knowledge shall be preferred
- Great interpersonal, communication, presentation, and negotiation skills
- Exceptional sales and negotiation skills.
- Ability to deal with different personalities
- Excellent verbal and written communication skills
- Good level of numeracy
- Competent user of the Microsoft Office suite including Outlook, Excel, and Word
