Dubai
Company Info
Large organization
200 + Employees
MedNet Global Healthcare Solutions LLC
Your Job:
- Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
- Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and Primary Insurance Companies.
- Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
- Explore innovative ways to open channels and gain loyalty of the insurers and insured members.
- Primary channel for receiving complaints from customers, insured groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
- Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
- Ability to multi-task across customer service functions.
- Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
Your profile
- Excellent communication skills. (English and Arabic)
- Quality focus and customer oriented
- Problem solving skills
- Ability to handle stress and multi-tasking
- Analytical Thinking
- Keen follow up
- Computer Literacy (MS Word, MS Excel, MS PowerPoint)
- Knowledge related to medical terminology would be a plus.
- Insurance industry / market knowledge would be a plus.
