Dubai
Company Info
Large organization
151 to 200 Employees
Confidential
Table of Contents
Job Position – Information Technology Administrator
Job Details Here
Responsibilities
- Troubleshoot and resolve hardware, connection, printer, and software issues escalated from Help Desk Support.
- Update network applications as required.
- Maintain daily tape backup and off-site tape storage .
- Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
- Document internal procedures and maintain reports about the performance of the IT helpdesk.
- Perform routine server monitoring and performance benchmarking.
- Monitor and remove virus, spyware, and other non-authorized software.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Maintain inventory of all equipment, software, and software licenses.
- Report issues for escalation to IT Business Partner if needed.
- Maintain and expand knowledge base in area of expertise and recommend the implementation of new technologies where and when needed.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Experience with JavaScript frameworks.
- Proficiency with server-side languages such as Python, Java, PHP, and .Net.
- Experience with database technology such as MySQL, MS SQL, and Oracle.
Qualifications
Experience: 4 – 6 Years.
Education: Bachelor’s Degree in Computer Science or Information Technology or equivalent
CCNA, MCSE Certification preferred.
Knowledge and Skills:
- Good Knowledge of MS Office (MS Word, Excel, PowerPoint, Outlook, Access).
- Solid IT background including knowledge of computer hard- and software systems, networks, network administration, network installation, viruses, security, and troubleshooting.
- Good knowledge of SQL Server, Mail 365, SharePoint, CSS, and HTML.
- Good knowledge of Configuring & Managing Networks (Switches, Routers, ASA Firewalls, etc.).
- Good knowledge of Ethernet & Fibber-Optic Cabling (termination and testing).
- UAE Driving License (Light Vehicle) is preferable.
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