Dubai
Company Info
Large organization
200 + Employees
GAC Group
Table of Contents
Job Position – IT Service Desk Administrator
Job Details Here
About GAC – Our corporate DNA
World-class shipping, logistics, and marine services are built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasising a long-term approach, sustainability, innovation, and ethics.
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.
At GAC, we rely on our IT systems to provide the best solutions that help our users worldwide. We are seeking an experienced IT Service Desk Administrator to join us on this journey, using their technological skills to make us more efficient.
Responsibilities
- Provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs.
- Be proactive and pre-emptive in identifying, addressing, and resolving issues.
- Work on various technical issues, from diagnosing network, server, and workstation problems, to thinking outside the box to find solutions and resolve complex issues.
- Assist with service desk ticket management support, including managing escalations and ensuring tickets are resolved promptly.
- Continuously monitor health & security of the hybrid infrastructure hosted by Group IT to deliver smooth business operations and communications network between GAC Global offices and its customers.
- Ensure GAC worldwide Microsoft 365 users are adequately managed, secured and governed to avoid loss of time and delivery to the business and its customers.
Job Requirements
- BSc (IT) Degree or Higher Diploma in Information Technology.
- 3+ years of experience in a client-facing technical support/service desk context.
- Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.
- Microsoft Azure Administrator & O365 administration certifications are mandatory.
- Experience in Microsoft Device management solutions would be an advantage.
- Excellent command of the English language.
- Strong self-led, work prioritisation, and strong analytical skills.
- Team-player.
- Strong influence skills when communicating inside and outside the organisation with peers, vendors, and clients.
- Knowledge of service desk ticketing system – exposure to Jira on-prem would be an added advantage.
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