United Arab Emirates
Company Info
Large organization
200 + Employees
Dubai Technologies
Job Position – Call Center Agent
Job Requirements :
- 0-1 year of Experience
- Mandatory- UAE National
Responsibilities :
· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
· Building lasting relationships with clients and other call center team members based on trust and reliability.
· Utilizing software, databases, scripts, and tools appropriately.
· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
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