Dubai
Company Info
Large organization
200 + Employees
Alchemy
Table of Contents
Job Position – Software Engineer
Job Details Here
Hiring UAE experienced candidates with following criteria:
• Degree in Computer Engineering
• Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
• Should possess T3 Level of troubleshooting provides an comprehensive level of log analysis.
• Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
• Should have In-depth technical Knowledge of server and VM architecture.
• Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
• Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
• Working knowledge of Complex call Routing architectures In Vendor management/ Client management.
If the above mentioned criteria suites to your profile, please forward your CV to: anupama@alchemywin.com
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