Customer Service Agent

Dubai

Full Time

Website

Company Info

Large organization

200 + Employees

Tafaseel BPO

Job Position  – Customer Service Agent

Job Details Here

Customer Service Agent (telesales experience is a plus)

Salary : AED 4000 – 5000 (Based on experience )
Languages: Arabic and English (fluency in both languages is a must)

Customer Service representatives Job Description:
• Handling incoming and outgoing calls and responding to customer’s emails
• Management and resolve customer complaints/queries
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Prospecting and qualifying leads from cold calls.
• Reaching out to potential clients through calls.
• Effectively understand the client’s requirements.
• Keeping track of all attempts to close leads, both successful and unsuccessful.
• Handling grievances in a manner that preserves the company’s reputation.
• Improve the quality of customer service for existing & prospective customers.

Basic requirements for both roles :
• Prior experience working as a Contact Center agent /Telesalse Executive
• Good communication and interpersonal skills

Benefits:
• Visa, Medical Insurance & other benefits as granted by UAE labor law
Work Location: Tafaseel BPO Middle East premises in Dubai CommerCity

Arabic and English are mandatory languages, thus apply if you do speak both languages with fluency.

Please send your CV if you meet the requirements do send the profile to hr@tafaseel.ae with the subject “DXB-TF399”

Please do not send DM, we will follow a standard process for selection.

 

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