Quality Assurance

Dubai

Full Time

Website

Company Info

Large organization

200 + Employees

Tafaseel BPO

Job Position  – Quality Assurance

Job Details Here

Location: Tafaseel BPO Middle East, Dubai
Salary: AED 6000
Language: English and Arabic (Fluency in both languages is a must)

Description of Duties:
•           Participates in customer and client listening programs to
•           identify customer needs and expectations.
•           Monitor the effectiveness and quality of incoming calls,
•           outgoing calls, emails and chats.
•           Determine weaknesses in performance and establish
•           solutions to improve.
•           Ensure compliance with the company’s quality systems.
•           Identify process improvement opportunities.
•           Offer daily feedback via verbal & written communication.
•           Develop and maintain thorough knowledge and
•           understanding of products, including performance and
•           functional requirements of a call center.

Requirement(qualifications and specifics):
•           Excellent verbal, written, and interpersonal communication
•           Excellent Computer skills (knowledge of Microsoft Office tools)
•           Experience in the customer service analysis and quality assurance
•           Proven track record of analytical skills
•           Great people skills and ability to communicate (negative) feedback
•           Good organizational skills, knowledge in goal-setting practices

Interested candidates can share their CVs with Subject Line (email subject) “QA-TF307” to interview@tafaseelbpo.com

Important Note: Any profile without the mentioned subject line will NOT be considered.

Please do not send DM, we will follow a standard process for selection.

 

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