Dubai
Company Info
Large organization
200 + Employees
Tafaseel BPO
Table of Contents
Job Position – Call Center Trainer
Job Details Here
We are looking for a dynamic call center trainer. In this role, you’ll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.
To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.
Call Center Trainer Responsibilities:
• Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Requirements:
• A bachelor’s degree in a related field.
• Additional certification in business leadership, eLearning software, or adult education and training is a plus.
• At least 2 years of experience working as a call center trainer or team leader.
• Excellent knowledge of customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and stressful work environment.
Salary: AED 6000 – AED 7000 according to the interview.
Languages: English and Arabic (Mandatory)
Interested candidates can share their CVs with Subject Line (email subject) “Call Center Trainer-TF302” to interview@tafaseelbpo.com
Important Note: Any profile without the mentioned subject line will NOT be considered.
Please do not send DM, we will follow a standard process for selection.
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