IT Domain Engineer

Job Position  – IT Domain Engineer

Job Details Here

IT Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of IT elements. He will be responsible in supporting L2 engineers for incident management related to Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel operations. IT domain, troubleshoot end users complains , escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.Below tasks shall be managed on 3 layers: OS, DB and Application.Key accountabilities and decision ownership

• Responsible for 24X7 monitoring of IT applications. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required
• Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
• Create KPIs reports of IT elements which are mentioned in the role purpose and share with relevant stakeholder for further analysis.
• Support for pre and post heath check for any major application changes for IT domain (BRM,CRM,UIM,OSM,OCOMC,OC3C,ECE,Channels) and any other domain based on the request. Support L2 engineers Resolve end users complains
• Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them.
• Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on proactive detection for IT domain aligned using ITIL process.
• Post-event Investigation & Maintenance Administration
• Performance Monitoring & Reporting
• Performance Analysis & Management
• Change Management
• Work Order Approval & Management
• Overall GNOC Management for IT application

Key performance indicators

• Support to attain 99.99% IT stack availability.
• Zero incident due to improper change management handling.
• Support customer operations to meet Customer TTs in SLA

SkillsProfessional qualifications:

• Bachelor in Telecom/Data/Computer Engineering or related Engineering majors
• Exposure / experience in the Telecom industry
• Team player with ability to develop and maintain strong relationships
• IP knowledge is advantage (CCNA certification)
• Knowledge on Telco cloud networking, Network Functions
• Virtualization (NFV) and software defined networking (SDN) will be add-on

Desired Core competencies, knowledge and experience:

• Knowledge in Oracle product BRM,CRM,UIM,OSM,OCOMC,OC3C,ECE,Channels,OKVM and any other domain based on the request. Support L2 e etc, with knowledge of Kubernetes
• Previous working experience in network operations center (NOC) will be an advantage
• Knowledge of Linux/Unix systems, Server HW, Architecture, Containerization, Virtualization
• Preferably ITIL foundation certified with good understanding of ITIL Service Operation like Incident Management, Problem management etc.
• knowledge of Oracle DBX stack , Knowledge on RODOD is advantageous. . Basic knowledge on Roaming & interconnect
• knowledge about Oracle DB, kubernetes, docker and Oracle Linux

CommitmentVodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

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