Software Engineer

Dubai

Full Time

Website

Company Info

Large organization

200 + Employees

Alchemy

Job Position – Software Engineer

 

Job Details Here

Hiring UAE experienced candidates with following criteria:
• Degree in Computer Engineering
• Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
•      Should possess T3 Level of troubleshooting provides an comprehensive level of log analysis.
•      Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
•      Should have In-depth technical Knowledge of server and VM architecture.
•      Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
•     Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.

• Working knowledge of Complex call Routing architectures In Vendor management/ Client management.

If the above mentioned criteria suites to your profile, please forward your CV to: anupama@alchemywin.com

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