Call Center Agent

Job Position – Call Center Agent

Job Details Here

Multilingual: Arabic, English, and Hindi (mentioned 3 languages are mandatory)
Positions: Contact Center Agent – Arabic, English, and Hindi/Urdu Speaker

Job Description:
·      Answer incoming calls and respond to customer’s emails
·      Management and resolve customer complaints/queries
·      Identify and escalate issues to supervisors
·      Provide service information to customers
·      Research required information using available resources
·      Research, identify, and resolve customer complaints
·      Document all call information according to standard operating procedures
·      Follow up on customer calls where necessary
·      Complete call logs and reports
·      Other duties as assigned

Requirements:
·       Prior experience working as a Contact Center Executive.
·       Excellent communication and interpersonal skills.
·       Contact Center experience will be a plus (1-2 years)
·       Mandatory Languages: Arabic, Urdu, and English
·       Added language skills in Urdu will be a plus

Work Location: Ajman
Contract Full Time: 2 vacancy
Salary: AED 3500

Please send your CV if you meet the requirements do send the profile to hr@tafaseel.ae with the subject “AJM-TF406”

Note: If you speak only 2 of the mandatory languages we will not be able to consider the profile. All the best

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