Helpdesk Coordinator

Dubai

Full Time

Website

Company Info

Large organization

200 + Employees

Z2DATA

Job Position  – Helpdesk Coordinator

 

Job Details Here

Helpdesk Coordinator

We are looking for a highly organized and customer-focused Helpdesk Coordinator to oversee and manage our daily IT support operations. If you have hands-on experience with ITSM tools and a passion for delivering efficient technical support, we want to hear from you!

💼 Key Responsibilities:
Serve as the first point of contact for all IT-related queries and support requests.
Log, track, escalate, and close incidents and service requests using ITSM tools.
Coordinate with internal teams to ensure timely resolution and follow-up.
Maintain communication with users throughout the support process.

🎓 Qualifications:
Bachelor’s degree in Computer Science, IT, or a related field.
Minimum 3 years of experience in an IT Helpdesk or Support Coordinator role.
Proven experience working with ITSM tools.

🧠 Knowledge & Skills:
Strong understanding of the ITIL framework (ITIL certification is a plus).
Familiar with remote desktop tools, basic hardware/software troubleshooting.
Working knowledge of Active Directory, Windows OS, and ticket escalation processes.

Job Type: Full-time
Location: Abu Dhabi, UAE

📩 Ready to apply? Send your CV to careers@rts.ae.

 

 

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