Bahrain
Company Info
Large organization
200 + Employees
Accel Human Resource Consultants
Table of Contents
Job Position – IT Support Manager
Job Details Here
Hiring an IT Support Manager for one of their Oil & Gas client in Bahrain.
Job Location: Bahrain
Roles and Responsibilities:
Oversee internal ticketing platform
Measure Support/service satisfaction
Managing and upholding the troubleshooting escalation process.
Managing hardware and software support requests
Identifying inefficiencies in the support process and amending accordingly
IT equipment purchasing and installation
Working with third party vendors to rectify issues
Seek and apply improvements to department processes (employee onboarding, support documentation etc.)
Report support metrics to management team
Conduct staff IT inductions and one-on-one training
Interested candidates can share their resume to: resume@accelhrc.com
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