Dubai
Company Info
Large organization
200 + Employees
Navafiz
Table of Contents
Job Position – Call Center Agent- JLT
Job Details Here
Female candidates only
Required No: 10
Can join immediately and locally available for a face-to-face interview.
Industry: Entertainment & Arts
The salary package of AED 3500 + Commission
Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website, and telephone
• Convert inbound inquiries into assessments or registrations.
• Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects, and new branches to the customers.
• Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website, and telephone. Respond to all queries.
• Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.
• Contact all leads and inquiries received, for the pre-opening of new branches.
• Provide customers with advice and recommendations on available courses and packages. Seize opportunities to upsell all services when they arise.
• Plot all booked assessments on the CRM system and coordinate with the Front Desk of the relevant branch.
• Send an assessment confirmation WhatsApp to the prospective student immediately upon booking the assessment.
• Contact and follow up with all leads that did not get converted to an assessment, did not show up for an assessment, canceled an assessment, or did not register after taking an assessment.
• Contact and follow up with all customers who did not renew packages.
• Push to convert all leads to direct registration without assessing the branch.
• Co-ordinate with the HR, Recruitment, and Education Departments to remain informed about teachers joining, teachers leaving, teachers’ annual leave, the introduction of new subjects, etc.
• Must have previous sales and customer service experience. Excellent negotiation, communication (fluent English language ability both spoken and written), and interpersonal skills.
• Can work well under pressure. Has a high-stress tolerance and resilience.
• Organized and able to prioritize workload.
• Be dedicated to providing world-class customer service.
• Intermediate I.T. skills including MS Excel, MS Word, MS Outlook, and MS PowerPoint.
• Self-motivated and able to work with minimal supervision.
• Approachable and positive attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Professional and smart appearance always
Experience
• Minimum two (2) years experience in a similar role.
• Previous experience in customer service and telesales roles
Send CV along with your Current Location, Visa Status, and Expected Salary
hr@navafiz.com
with Sub of email as “Call Center Agent “.
