Dubai
Company Info
Mid sized business
101 to 150 Employees
Lockton Middle East North Africa
Table of Contents
Job Position – Reception Administration
Job Details Here
Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world’s largest privately held, independent insurance broker by helping clients achieve their business objectives. Check out the latest insights from Lockton’s experts.
Purpose
To act as first point of contact for all visitors and staff to Lockton and to handle both internal and external switchboard calls for the company; in a calm, courteous and professional manner in accordance with Lockton procedures.
3-5 years experience Reception and AdministrationGood communication skills (Written and verbal)Highly professional and able to multi taskInsurance Industry knowledge a plus
Key Tasks and Responsibilities:To meet and greet visitors to the reception area and provide a seamless introduction to Lockton. Ensure visitor signing in procedure is followed.Maintain immaculate Reception area, liaising with Security and Facilities staff, if required.To be aware of the importance of answering the telephone as the first point of contact with Lockton, and to provide consistently high levels of customer service.Provide accurate routing of calls to appropriate departments/persons or dealing with their enquiries as necessary.Maintain the filing and archiving systems to ensure redundant data is removed from the filing system and stored accordingly. Copy, fax and scan documentation as required.Meeting Room diary management.Acceptance of documents from individuals/couriers, and timely forwarding to relevant persons. Monitor, collect and frank post.Answer, screen and redirect telephone enquiries.Provision of administrative support in accordance with agreed Lockton procedures.
Competencies:
Knowledge of the resources available within Lockton and how to source such services. A thorough knowledge of the computer desktop software.Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.A thorough understanding of and adherence to Lockton standards and procedures. Proven ability to work with office equipment.Work in support of other team colleagues.A working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications. Reasonable typing and keyboard skills.
