Dubai
Company Info
Large organization
200 + Employees
MRT Infotech
Table of Contents
Job Position – Microsoft Specialist
Job Details Here
Exp-10 + Years
Roles and Responsibilities
· Handling Incidents/requests raised through ticketing system and Mail
· Support L1 & L2 technical incidents related to Microsoft infrastructure technologies
· Responsible in managing a user account base in excess of 5,000 users
· Responsible in creating mailboxes and managing office 365 mailboxes
· Responsible in migrating mailboxes from exchange server 2010 to office 365
· Creating and managing SharePoint sites based on project requirement
· Licensing users for O365 based on requirement and security risk
· Managing users, groups, enterprise applications and multifactor authentication through Azure admin portal
· Responsible for managing, creating and trouble-shooting windows-based virtualization infrastructure and virtual machines on-premise and in Azure cloud
· Creating and managing Windows virtual desktops on premise and in cloud
· Work with Microsoft on O365, Azure, Cloud PC issues and those arising due to product updates
· Educate senior management on making optimal use of O365 products to increase productivity
· Responsible in deploying windows updates, patches and software applications through MS Intune admin console
· Responsible in administrating Microsoft Teams
· Provisioning and administrating windows servers in Hyper-V environment.
· Responsible to backup servers and SQL databases through VEEAM backup software o other enterprise backup solution
· Monitoring the backups on a regular basis and restoring the backups for testing or otherwise
· Responsible for working with OEM partners for resolving technical issues and new implementations or upgrades
· Responsible in managing WebEx admin centre
· Responsible in managing Duo admin console which is used for dual authentication security
· Managing users, security groups and sftp sites through Active Directory console
· Managing IT assets
· Deploying OS and windows updates through WDS.
· Handling and resolving tier 2 level issues.
· Well Versed in working on service industry leading ticketing system
· Responsible in providing knowledge transfer session to tier 1 team
· Installing, Configuring and Troubleshooting the mailing issues in Outlook
· Providing ID file/E-mail access to users
· Managing operating system image through WDS server
· Interacting with users in all modes of communication like phones, email, chat and ticket
· Provide technical assistance during out of office working hours as and when required
· Should have B.E. certification. Technical certifications are preferable
· Must have 10+ years of work experience
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