Dubai
Company Info
Large organization
200 + Employees
Damas Medical Center
Table of Contents
Job Position – Call Agent
Job Details Here
Call Center Agent Job Responsibilities:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
[Work Hours & Benefits] Here is where you can include working hours and benefits, another chance to sell potential applicants on things like overtime or seasonal availability. Don’t forget to highlight benefits that set your business apart, like paid vacation time or family leave, commuting credits, or childcare reimbursements.
Call Center Agent Skills / Qualifications:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
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