Saudi Arabia
Company Info
Large organization
200 + Employees
iHR (International Human Resources)
About the job
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative target
preferable age: – Unspecified
gender: Both
seniority level: Mid Level
years of experience: no information
expected salary: no information
languages: Arabic, English,
required skills
– Answer Calls
– Processing Telephone Calls and Requests
