Doha
Company Info
Large organization
200 + Employees
IHG Hotels & Resorts
Duties And Responsibilities
- Maintain and control all necessary correspondences and filing system
- Take messages and ensure communication is effective & passed on
- Take care of F&B mailing and provide relevant correspondence with Guest queries
- Be familiar with Food & Beverage Operation functionality and Special Task
- Maintain good relationships with other departments
- Provide excellent guest service as required
- Works closely outside departments such as Human Resources and Payroll to ensure that the F&B department performance reviews, payroll/edits, or approvals are done in Civil Soft Payroll System as well as logs attendance points and
- Track paperwork flow in F&B admin and F&B outlets
- As requested, assists department with scheduling
- Answers phones photocopies, faxes, files, scans
- Orders office supplies for the department
- Keep the F&B bulletin Board updated
- Coordinates interview time between Recruiter and F&B management
- Participate and assist F&B in all meetings relevant to the Department, take minutes of meetings if required
Menu preparation
- Assist the F&B Kitchen in the absence of the Kitchen Coordinator
OUR PEOPLE
- Ensure that effective communication is carried out with all employees while keeping an effective communication with your supervisor
- Plan the day-to-day routine works efficiently to ensure maximum service delivery in accordance with the hotel standard
- Establish and follows a personal development plan – Assign the task to the Captain and Waiters
- Perform other duties as may be assigned by your supervisor from time to time
Guest Experience
- Demonstrate service attributes in accordance with industry expectations and company standards
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
- Be able to promote the hotel (and InterContinental Hotels Group generally) products and services
- Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the F&B manager as per Fire Life & Safety (FLS) procedures
- Updates guests database system
RESPONSIBLE BUSINESS
- Ensure compliance with relevant employment laws and hotel or company policies and procedures
- Read, understand and implement the relevant sections of the FLS policy
- Participate in social activities (green engagement, beach cleaning, blood donation, marathon, earth hour, etc.)
What we need from you
The ideal candidate will be result-oriented and self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible.
What we offer
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you the room to be yourself. So what’s your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”.
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