United Arab Emirates
Company Info
Large organization
200 + Employees
Landmark Group
Table of Contents
Job Position – Restaurant Supervisor
Job Details Here
Duties And Responsibilities
Operations
- Supervises products & services to ensure compliance with established quality standards.
- Ensures that all outlet personnel adhere to proper control procedures and comply with hotel rules and regulations.
- Ensures that the F&B promotion is being followed and promoted.
- Monitors par stocks for each outlet and ensures compliance.
- Enforces compliance with cashiering and check control procedures.
- Supervises control over wastage in outlets- misuse and breakage of china, glassware, linen, and supplies.
- Accomplishes daily outlet logbook and daily checklists.
- Checks outlet service and kitchen areas for hygiene, cleanliness, and standard set up.
- Completes staff attendance and schedule for submission to payroll and HR respectively.
- Directly oversees the floor during meal periods monitoring service, guest satisfaction, and adherence to standards.
- Meets and greets guest by name whenever possible.
- Conducts daily briefing prior to each meal period.
- Ensures all staff has accomplished their side duties. Checks side stations before and after meal periods.
- Replaces or waives payment of any unsatisfactory food or drink and takes appropriate action to remedy the situation and implements procedures to avoid recurrence.
- Ensures proper manning in the outlet & bar.
- Monitors food and beverage quality and portion control.
- Controls usage of outlets supplies and equipment.
- Coordinates with Chef/Manager on operational needs.
Sales and Merchandising
- Informs staff of menus and prices
- Assists in promotional plan, implementing successful and creative events.
- Implements staff sales incentive programs ensuring staff meet their sales targets.
- Utilizes guest history program. Creates pool of regular guest for outlet.
Human Resources and Training
- Orients, trains, motivates, and supervises outlet employees to ensure: full compliance with Quality Standards, maximization of labor productivity and total guest satisfaction.
- Ensures employee compliance with grooming standard and reports deviance.
- Evaluates performance of staff constantly through personnel tracking sheets, evaluation of performance and administering disciplinary action.
Planning and Organizing
- Monitor all staff schedules to ensure productivity without jeopardizing quality.
- Assists in forecasting volume of business and implementing sound business strategies.
- Develops and utilizes restaurant pick up charts.
- Attends daily briefing, monthly outlet meeting, F&B meeting and other meetings as required.
- Innovates and enforces more efficient procedures in terms of revenue, labor average check, covers maximization and minimization of food and beverage costs.
Others
- Performs all tasks and duties which may be assigned from time to time.
QUALIFICATION STANDARDS
Education
Experience
Bachelor’s Degree or equivalent education/experience required.
- 2 to 3 years experience in F&B, Supervisory level
- With good communication skills, good inter-personal skills,
- Pleasant appearance.
- Attentive to details.
