Dubai
Company Info
Large organization
200 + Employees
Radisson Hotel Group
Table of Contents
Job Position – Front Office Manager
Job Details Here
As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Front Office Manager:
- Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Develops and implements plans where front office initiatives & hotel targets are achieved
- Leads and manages the front office team, fostering a culture of growth, development and performance within the department
- Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Establishes and delivers an effective planned guest engagement programme
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Front Office Manager:
- Proven experience in front office with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills
